Quality

The Orbis Quality Management System is designed to provide a framework for best practice and consistency in company management and the successful delivery of services to our customers. Its objectives are to:

  

• Provide consistent business management practices across the company.
• Provide consistent, effective and efficient implementation and support services to our customers.
• Measure performance in service delivery.
• Measure customer satisfaction.
• Meet industry regulatory requirements.
• Advance a quality culture throughout the organization.

 

Our quality processes are a set of activities that deliver configured software applications to our customers as solutions to business needs. The Orbis realized product is a configured business solution to fully satisfy the customers' requirements. It is a combination of core software and defined services.

 

The Quality Management System manages these processes, viz:

 

• Defines business processes in terms of workflows, procedures and documentation.
• A workflow identifies process sequence and interaction.
• Provides criteria and methods to ensure the effective operation and control of these processes.
• Monitors, measures and analyses the processes; initiates actions to achieve objectives and the continual improvement of the processes.
• Ensures the availability of resource and information to support the operation and monitoring of these processes.

 

Orbis is a holder of the NSAI Certificate of Registration of Quality management System to I.S. ENISO 9001:2008.  Registration Number: 19.3584